Cash on delivery is convenient for customers but risky for you: the order isn't paid until it arrives, and a meaningful share of COD orders get refused at the door — leaving you with return shipping costs and restocking. Managing that risk starts with being able to see your COD orders as a group, especially the unfulfilled ones.
Why COD needs special handling
Unlike a prepaid order, a COD order benefits from a confirmation step — a quick call or message — before you spend money shipping it, particularly for first-time customers. But Shopify doesn't surface COD orders as their own list, so they get treated like any other order and the risk goes unmanaged.
Surface them in one question
With Claude MCP Connector, you isolate the COD orders that need attention:
Claude lists your unfulfilled COD orders and flags the higher-risk ones — like new customers — so you can confirm before shipping and cut down on refused deliveries.
More COD controls
Why confirmation pays
Every refused COD delivery is double shipping cost and a restock for nothing. A quick confirmation step on the riskier orders meaningfully reduces that — and being able to pull the COD list, with first-time buyers flagged, is what makes that step practical to actually do.